Terms and Conditions


OOLO owns and operates this website, www.oolo.com.au (hereinafter the "website").

These terms apply to all users of the website, regardless of the access to the website, and cover all devices or technologies used by OOLO to make the website available.

These terms, including all other documents or policies referred to in these conditions (collectively, the "terms") are the conditions of your (hereinafter "you / your / yours") in this website and all products and services we offer.

Please read these terms before using the website and before ordering or register with us. Access to the website, browsing it and/or use means that you agree to be bound by these conditions in their entirety, regardless of whether you have opened an account through the website, are registered on the website or whether you are logged into your account or not. If you do not agree to these terms, do not use, access or make orders from the website.

Some products made available on the website and that you could order, are subject to additional conditions. You will be notified of these additional conditions when you access the sections of the website dedicated to these products. Please note that if you order goods which are subject to additional terms you will be deemed to have accepted them.



OOLO company is a trading name of R.M HALL and L SILVA, 33 Mollor Drive, Orange NSW 2800 Australia.

 1. Use of the website

1.1. By using this website you confirm that all the information that you provide when you place an order and / or when you open an account with OOLO is true and accurate and that you will update such information as required.

1.2. You agree that when using the website and when ordering products, you must:

  • use this website only for lawful purposes;

  • do not use the website in a way that might encourage, or through use of which could lead to the commission of criminal activities;

  • do not access or attempt to access the accounts of other users;

  • do not use this website in any manner that infringes the rights of others or which restricts or impedes the use of this website by any other person;

  • comply with the provisions of Article 11 hereof (Intellectual Property Rights);

  • you refrain from knowingly or negligently introducing viruses, trojans, worms, or other harmful materials on the website or our servers, and

  • refrain from committing or attempting to commit any intrusion into the security measures of the website, and to attack the servers of the website by a cyber attack by a denial of service or a massive cyber attack by a denial of service.

1.3. OOLO reserves the right to remove any material or message that you have posted on the website and as well as suspend, restrict or terminate your access to the website, at our sole discretion and at any time, without prior notice, if sufficient reason to believe that a breach of these terms has occurred.

1.4.OOLO reserves the right to take appropriate action against you to defend its rights or those of any other person.

Your personal information and our privacy policy Privacy Policy

1.5. When using the website you place an order with OOLO and your personal information are stored and processed by OOLO.

1.6. For more information on the manner in which OOLO uses your personal information and our policies and procedures regarding safety, read our Privacy Policy. Please note that when you agree to these terms, you are also supposed to have read and accepted our Privacy Policy in its entirety.

2. Conditions of sale and purchase

Description of products and services

2.1. OOLO has taken reasonable precautions to ensure that prices shown on the website are correct and that all products have been described correctly. However, when ordering products on the website, please note that:

  • weights, measures, sizes and capacities indicated on the website are given as approximate;

  • Packaging may slightly differ from that shown on the website;

  • While we ensure that all products correspond to their description on the website, changes in manufacturing processes, configurations of your screen and hardware can affect tissues and product designs, which means that the products delivered may show slight differences in their appearance over the presentation of the website;

  • all products of OOLO  are subject to availability, which means it may be we are not always able to fulfill your order. We will inform you as soon as possible if the product you ordered is not available and, with your permission, we will offer you another product of equal or higher quality and a similar value;

  • We will not process your order if a significant error was committed in description / product (s), as detailed on the website

 3. Your Order

Open an account and place an order

3.1. When you place an order with us, you can choose to place your order using the "My card" or opening an account with us.

3.2. If you open an account, you must provide us with certain personal information required as per the prompts. Please refer to the Privacy Policy for more information on the manner in which your personal information will be used.

3.3. When you register for an account, it may be that we provide you with passwords and / or we may ask you to use passwords or other means to allow you to access certain sections of the website and / or to ensure the security of your account, such as the My Account section ("My Account") on the website. You are responsible for maintaining the confidentiality of your password and your account information.

3.4. When you order products through the website via our purchase validation, you must provide us with certain personal information required so that we can process your order. Please read our  privacy policy  on the processing and storage of your personal information.

3.5. In case of problems in the processing of your order, please contact us at hello@oolo.com.au.

Acceptance of your order.

3.6. Please note that all orders you place constitute an offer to purchase and are subject to our acceptance.

3.7. We may, in our sole discretion, decline your order for any reason, without liability to you. Please find below non-exhaustive examples of cases in which we may refuse your order:

  • products listed on the website but are not available, are presented at an incorrect price or are not properly described;

  • OOLO  is unable to obtain authorisation for your payment or

  • information relating to the delivery address that has been entered are incorrect / inaccurate and we can’t progress

  • Shipping restrictions apply to specific products.

3.8. Before submitting your order, you can review the list of all products in order to verify the total price of your order and view the items in your shopping cart. You can then correct any mistake and indicate any discount applies to products before submitting the order.

3.9. You will be asked to enter information about delivery before confirming your order. Once you have confirmed your order, you will be asked to enter information about your payment method.

3.10. Please note that completion of the purchase process online does not constitute acceptance of your order by us. Our acceptance of your order will take place only when we receive your payment shortly before delivery or before the commencement of performance of the service that you have ordered.

3.11. When you provide your e-mail address after entering the information about your payment, you will receive an email notification confirming thatOOLO  has received your order ("Confirmation Email"). Please note that this Email confirmation does not constitute our acceptance of your Order. This confirmation email will contain an order number, details of the products you have ordered from OOLO and information delivery.

3.12. All products that you order on the website remain the property of OOLO  until delivery to the address indicated.

3.13. All risks associated with the products you order (including risk of loss and / or damage to the products) will be transferred at the time of delivery to the delivery address stated in your order, or in cases of special mention in a safe place as you have indicated. If you have specified a delivery to another address, all product risks will be transferred as soon as the goods have been delivered in a safe place.

3.14. If OOLO is not able to provide you with the products you have ordered, we will not process your order. We will inform you in writing (including by electronic mail) and, if you have already paid for the products, we will refund you in full as soon as possible, with the understanding that reimbursement will be made at the latest within 30 days from the date of cancellation of your order.

4. Payment

4.1. During the order process, you will be asked to enter and complete the information about your payment method. All mandatory fields will be marked and must be completed. You will not be able to accept your order if this information has not been entered.

4.2. Please note that OOLO collect and store your payment information using a secure payment system and encrypted. Information will only be used in accordance with Privacy Policy.

4.3. You confirm that all payments will be made by you on your own credit card / debit card / PayPal account.

4.4. We do accept not cash, cheques or payments by phone. All interactions are digital. 

 4. 5. OOLO reserves the right to charge you for any damages, without exception, suffered by (or any other undesirable interaction with) any product which is the subject of an unpaid order in the case where the damage results from action or inaction on your part to take appropriate measures to products.

 5. Price

5.1. OOLO will do its best to ensure that all information on the prices listed on the website is correct and updated. It may, however, errors do occur from time to time. In case of error, and if a product has not been shown at the right price, OOLO has the right not to accept your order as explained in section 3.4 above. OOLO is under no obligation to provide or deliver any product whose price is incorrect if OOLO has not received payment from you and if payment has not been processed.

5.2. All prices are quoted in Australian Dollars. The prices do not include the additional costs of any delivery.

5.3. The total cost of delivery will be shown on the payment screen and in your confirmation e-mail.

5.4. Occasionally, specific products listed on the website will be promotions and / or discounts. Promotions and discounts are subject to additional conditions. 

5.5. OOLO reserves the right to modify the price of any product listed on the website at any time and without prior notice to you. You will not be charged retroactively and, similarly, any price change will not be applied retroactively to products you have already ordered and for which  OOLO has received payment.

5.6 A New Tax System (Goods and Services Tax) Act 1999(Cth) - If a payment to a party under these Sale Terms is a reimbursement or indemnification, calculated by reference to a loss, cost or expense incurred by that party, then the payment will be reduced by the amount of any input tax credit to which that party, or the representative member of the GST group that party is a member of (as the case may be),is entitled for that loss, cost or expense.


International pricing

5.6. Please note that in some countries outside of Australia additional taxes may be paid to the local tax authorities upon receipt of your delivery. You will be responsible for the payment of import duties and other taxes. OOLO has no control over its taxes and can not predict their amount. Please contact your local customs office for further information before placing your order.


If  OOLO  decides or is required under applicable law, to issue or provide an invoice, we reserve the right to issue or deliver electronic invoices.


6. Your content

6.1 Content that you post using our Website when creating a blend or participating on our forum is your content (so let’s refer to it as “Your Content”). We don’t make any claim to it, which includes anything you post using our Services (like shop names, profile pictures, listing photos, listing descriptions, reviews, comments, videos, usernames, etc.), however, by posting it on our Website you gran us a permission to use it (see paragraph 6.3 for more details).

6.2 You understand that you are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and that you’re not infringing or violating any third party’s rights by posting it.

6.3 By posting Your Content through our Services, you grant OOLO a license to use it. We don’t claim any ownership to Your Content, but we have your permission to use it to help OOLO function and grow. That way, we won’t infringe any rights you have in Your Content and we can help promote it. Having said that, you grant OOLO a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content. This allows us to provide the Services and to promote OOLO, your OOLO profile as creator, or the Services in general, in any formats and through any channels, including across any OOLO Services, our partners, or third-party website or advertising medium. You agree not to assert any moral rights or rights of publicity against us for using Your Content. You also recognise our legitimate interest in using it, in accordance with the scope of this license, to the extent Your Content contains any personal information.

6.4 OOLO has great respect for intellectual property rights, and is committed to following appropriate legal procedures to remove infringing content from the Services. If content that you own or have rights to has been posted to the Services without your permission and you want it removed, please follow contact us via email to discuss this. If Your Content is alleged to infringe another person’s intellectual property, we will take appropriate action, such as disabling it if we receive proper notice or terminating your account if you are found to be a repeat infringer. We’ll notify you if any of that happens.

6.5 Inappropriate, False, or Misleading Content - this should be common sense, but there are certain types of content we don’t want posted on OLOO’s Services (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar, or otherwise offensive or in violation of our Prohibited Items Policy, Community Policy, or any part of our Terms. You also agree not to post any content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive.

7. Shipping information

7.1. Please note that these terms do not affect your statutory rights as a consumer. For more information on your legal rights, please contact your local authority in charge exchange trading standards or equivalent consumer advice.

7.2 All orders are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

7.3. Orders will be shipped to the shipping address you provided on your order form online. OOLO can not be held responsible if this delivery address is incorrect or incomplete.

7.4. You can have the ability to select multiple addresses for delivery including an address different from your billing address and a PO Box. 

7.5. Due to certain restrictions customs, legal, regulatory, or practices applicable to orders, some products may not be available for delivery to certain destinations. OOLO reserves the right to define what can and what can not not be delivered to any destination. Prices and delivery times can vary depending on the weight of products ordered, delivery services and your delivery address.

7.6. These Terms will apply irrespective of the delivery method you have chosen for your products.

7.7. If you have any questions, complaints or comments regarding the delivery of any products or these terms, please contact us. 


7.8. The delivery of your products may be delayed or prevented occasionally for reasons beyond our control - for example, in case of stock shortage suppliers, delays in imports or a higher demand than expected. In this case, we will make every effort to keep you informed of the situation, but will in no way be liable to you in respect of the delay or absence of delivery if the payment has not yet been made.

Free Shipping

7.9. In some cases, OOLO  will pay the shipping of your products. This offer will be available only at certain times and in the manner specified.

7.10. You will be notified of the validity of this offer on the home page of the Website or when you place your order. 

8. Cancellation and Returns

8.1 If you need to cancel your order and as long as we haven’t accepted your order, we can give you a full refund. Just email us at hello@oolo.com.au. Once an order has been accepted by us, you cannot cancel that order. 

We reserve the right to cancel, at any time before dispatch, an order that was previously accepted. We may do this for example, but without limitation, where:

  1. Products ordered were subject to an error on the Website, for example, in relation to a description, availability, price or image, which was not discovered prior to the order being accepted; or

  2. An event beyond our control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, or disruption to services or delays by contracted third parties, means that we are unable to supply products within a reasonable time.

  3. Due to certain restrictions, customs, legal, regulatory, or practices applicable to orders, some products may not be available for delivery to certain destinations. We reserve the right to define what can and what can not not be delivered to any destination. 


8.2 In the event we cancel your Order after payment has been processed, we will refund any money paid in respect of that Order.

8.3 You should check your Products as soon as they are delivered to you in order to ensure that they are what you ordered; and they are not damaged or faulty.

If this is not the case you should contact us on as soon as possible on hello@oolo.com.au. Please make sure to send it to us in writing - phone calls must be followed up by an email. 

8.4 Where you have received a Product in error (for example, you have received a Product that was not in your Order) please return the Product to us within 10 days following the date of receipt, unused and in its original form and packaging. We will refund the postage costs to you if the Product was sent to you in error on our end.

8.5 Returns may also, at our discretion, be accepted with our prior written approval. This returns policy applies in addition to any other rights you may be entitled to under the Australian Consumer Law (as set out in Schedule 2 to the Competition and Consumer Act 2010(Cth)).


10. Terms of website

Accuracy of Content

10.1. To the extent permitted by applicable law, OOLO disclaims all representations and warranties, express or implied, that the content or information contained on this Website is accurate, complete, current and / or does not infringe rights of third parties.

Damage to your computer or another device

10.2. OOLO makes every effort to ensure that this Website will not contain any viruses or other malicious or harmful content. However, we can not guarantee that your use of the Website (including any content of this or any other website accessible from it) will not cause any damage to your computer or another device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use this Website safely and to detect any problems that may damage your computer or other device. Except to the extent required by applicable law, OOLO can not be held liable to any person for any loss or damage (s) this person due to virus or malicious or harmful content that they could be exposed to from this Website.

Links to other websites

10.3. OOLO  may have placed links on this Website to other websites that you may wish to visit. We have no control over the content of these websites and, well, we do not pass in review. You agree that when accessing a website via a link from the Website, our liability shall be incurred for the content of such websites, including in respect of any advertising or product made available by through these sites. In addition,OOLO is not liable for torts, damages, losses caused by or related to your use of these websites, except where required by applicable law.


 11. Intellectual property rights

11.1. You acknowledge that all intellectual property rights (including, but not limited to, rights in databases, copyright, rights in the trademarks and other intellectual property rights) related to all media or content (including but not limited to, logos, graphics, photographs, animations, video, text, data compilations, clips and / or audio visual, music, software, and any combination thereof) that are provided or made available on this Website belong to OOLO or GroupOOLOor are licensed by OOLO and are protected by laws and treaties in force on copyright worldwide. You are permitted to use this material / content within the limits expressly authorized by OOLO or our licensors.

11.2. You may use, download and print the content of the website solely for your own use and not for commercial use. Except for personal use or internal business, you may not, without the prior written permission of OOLO:

  • copy, reproduce, use or perform any other operation with any website content;

  • modify, distribute or republish any content of this website for any purpose;

  • reproduce, scroll, define, establish a link, deep link on this Website or from any other website;

  • use the content of this website for any commercial exploitation of any kind.

11.3. Except for the provisions of articles11.1et 11.2 above, you refrain from (and to help you abstain or support any third party to) copy, reproduce, transmit, publish, display, distribute, sublicense, alter or create variations of this support or content.

11.4. The commercial brand OOLO and all trademarks, whether figurative or non-figurative, and all other trademarks, trade names, service marks, all brand names, company names, illustrations, images, logos found on our products, our website, our accessories, our packaging, whether registered or unregistered trademarks (the "Trademarks") are and remain the exclusive property of OOLO and / or its affiliates and / or licensors and are proprietary marks protected by laws and treaties on copyright in the world, and can not be reproduced or used in any other way without express permission.

Property rights and content users

11.5. In case of acquisition by you of any copyright or any other intellectual property rights on the website (whether by operation of law or otherwise), you agree to assign those rights to OOLO (including any rights that you may have on user-generated content that you submit via the website) at the global level, in absolute terms, to the extent that the law allows. You also agree to unconditionally and irrevocably waive any moral rights you may acquire on the website, if and to the extent permitted by law in your country.

11.6. You further agree to sign all documents and take all necessary measures, including those that we may request, within reasonable limits, to sublicense such rights to OOLO and waive any moral rights you may acquire on the website, if any, in your country.

11.7. Any support that you download from this Web Site will be considered non-confidential and non-proprietary and OOLO reserves the right to use, copy, distribute and disclose to third parties supports any object in the world and, as appropriate, for the term of protection of intellectual property rights attached to such media. OOLO is also entitled to disclose your identity to any third party claiming a violation of their intellectual property rights or its right to respect for private life because of the publication or downloading any material on the Website.

11.8. OOLO will not be liable to you nor any third party regarding the content or accuracy of any material that you or any other user have posted on this Website. In addition, you hereby acknowledge your responsibility to OOLO, and you agree to indemnify any time OOLO against all costs, damages, expenses, losses and liabilities incurred and / or suffered by OOLO respond to any complaint about your content, any material you publish and / or the use you have made of the Website and which constitute a violation of these Terms.

11.9. OOLO reserves the right to remove any material or posting you make on the Website at our sole discretion. 

12. Promotional Codes 

12.1. In certain circumstances, OOLO you with a promotional code online you get a discount on certain products. The promotional code will be displayed on the home page or sent by e-mail or through the press. If you use a promotional code, please check the terms and conditions.


13. Responsibility

13.1. Nothing contained in these Terms shall exclude or limit the liability of OOLO under injury or death caused by its negligence or fraud or fraudulent misrepresentation. In addition, these conditions may limit or exclude any other liability which can not be excluded or limited under applicable law.

13.2. You have certain rights as a consumer, including legal rights related to defective products or products that are not described properly. For more information on applicable statutory rights in your country, please contact your local authority in charge of commercial standards body or similar consumer advice. Nothing contained in these Terms shall affect those statutory rights and, particularly, OOLO agrees to fulfill its obligations under these Terms by providing a level of care and appropriate skills.

13.3. All products OOLO provides are of satisfactory quality and if the product is not of satisfactory quality, please contact OOLO for repair or replacement on hello@oolo.com.au.

13.4. OOLO is not responsible for losses that are a natural consequence of a predictable failure by us to these Terms. We will not be liable to you if we have been prevented or delayed in performing our obligations under these Terms and Conditions by anything you (or someone acting on your behalf) have done or failed to do, due to an event beyond our reasonable control.

13.5. You must follow all the advice we give you to maintain in good condition the products that you have received (including any instructions or manuals supplied with the product). We can not accept to be held responsible for damage to products that we have provided and which were caused by your failure to follow these tips.

13.6. In any event, to the extent permitted by law of your country,  OOLO shall not be liable directly or indirectly, under these conditions, to:

  • any loss on any of your activities, including (but not limited to) loss of data, loss of profits, loss of revenue or business interruption;

  • oss of goodwill or injury to reputation, or

  • special or indirect losses suffered by you arising directly or indirectly in these Terms, or

  • all other consequential damages, consequential or otherwise

13.7.  OOLO will not be liable in the event of your breach of the applicable laws of the country in which you live, where you order the product or the country in which you are requesting delivery. You are required to comply with all applicable laws and regulations of the country from which you order the products and where the products will be delivered. It is your responsibility to determine whether there are restrictions on the products that you can buy on the website.

13.8. Responsibility of  OOLOunder these Terms may not exceed 100% of the price of the product (s) you ordered (s) in  OOLO plus the cost of delivery of this or these product ( s) at your home.


13.9. OOLO disclaims all representations, warranties, conditions (whether express or implied by law, under the case law or otherwise) to the extent permitted by law. OOLO  agrees no responsibility for any loss or damage which may be provided in a reasonable manner, and arising directly or indirectly from this Agreement or your use of the Website.

13.10. Except to the extent required by applicable law, OOLO can not be held liable to anyone for any loss or damage arising from the use of any content or information published on the Website  or reliance on such content or this information.

13.11. OOLO can not be held responsible for fees charged by the card issuer or your bank after processing your payment by credit card / debit in accordance with your order.

14. Waiver

No relaxation or delay by the Parties in exercising any right or remedy under these Terms shall be deemed to be a waiver of such right or remedy or shall affect their ability to perform later that right or remedy. Any waiver must be a written agreement between you and the party.

15. Severability

If any of these clauses is struck with illegality, invalidity or unenforceability of any court of competent jurisdiction, the other provisions shall remain in full force and effect.

16. Jurisdiction and applicable law

These Sale Terms are governed by the law of the State of New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

17. Entire Agreement

17.1 These Terms and any document expressly referred to in them constitute the entire agreement between OOLO and you and supersedes all arrangements, terms, conditions, warranties and / or representations between previous OOLO and yourself related to the subject matter of any contract, to the extent that the law allows, it will be verbal, written or other form.

17.2 In accepting these Conditions (and the documents referred to therein), yourself ensure that neither party relies on any representation, warranty or guarantee of any person (whether part of this contract or not) other than those expressly contained in these Terms.

17.3 OOLO agrees and you agree that the rights and remedies which the parties may rely, directly or indirectly arising out of your use of the products, the delivery and / or the Website may be exercised in the event of breach of contract, as provided in these Conditions.

18. Change these Conditions

18.1 OOLO reserves the right, in its sole discretion, to change, modify, add or remove any portion of these Terms at any time without prior notification you send. Any changes to the terms will be posted on the Website by us. The date shown in the header of these Terms shall be amended and shall indicate the last date of revision of these Terms.

18.2 OOLO recommend you to read these Terms regularly to keep you informed of the conditions applicable to your use of the Website and the delivery of your products.

18.3 Your continued access and use your uninterrupted to the Website following any modification or update constitutes your acceptance of the new Terms. It is your responsibility to regularly check the Website and to determine if changes have been made to these Terms.

18.4 Please note that these Terms do not affect your statutory rights as a consumer. For more information on your legal rights, please contact your local authority in charge of commercial standards body or similar consumer advice.

19. Contact Us

If you have any questions, complaints or comments about any product, delivery, the Website or these Terms, please contact us at the following email: hello@oolo.com.au.

Privacy Policy

This Privacy Policy sets out how OOLO, R.M HALL &  L SILVA (OOLO) manages personal information, including in relation to our website located at www.oolo.com.au (our Website).  In this Privacy Policy, personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

OOLO complies with the Privacy Act 1988 (Cth) (Privacy Act), the applicable Australian Privacy Principles under that Act and any other applicable privacy laws when handling personal information.  We take the protection of your personal information seriously.


By providing personal information to us, you consent to us collecting, holding, using, analysing and disclosing your personal information in accordance with and for the purposes specified in this Privacy Policy.

You are not required to provide personal information to us.  However if you do not provide us with all the information we request, the services we provide to you may be affected.



The types of personal information we collect may include:

  • your name, date of birth, address, phone number, email address, credit card details;

  • your customer reference number or subscriber membership number;

  • what, how and when you buy from us or have expressed an interest in buying from us; and

  • your stated or likely preferences, for example whether you may be interested in particular products or promotions,

  • personal opinions stated on our forum.

Personal information is collected for the following reasons:

  • supplying our goods and services as per your order;

  • direct marketing;

  • personalise your experience with us,

  • enhance our services to make it more relevant to our customers,

  • Provide you with opportunities to learn about topics/events that you might be interested in,

  • the general management and conduct of our business; and

  • complying with our legal obligations.

We may also use personal information for related purposes that would be reasonably expected by you.

We may collect personal information from you through our Website and when you communicate with us (either by email, telephone, social media, in writing or in person).

We also do an automatic collection by collecting information using “cookies” on our Website for the purposes of operating an efficient online service and tracking the patterns of behaviour of visitors to the Website.  Although you can usually modify your browser to prevent cookie use, if you do this, our Website may not work properly for you.

Use and disclosure

We will not use or disclose your personal information for any purpose other than the purpose for which it was collected (or a related purpose) unless you have consented to that other purpose or we are permitted to do so by law.

We may disclose your personal information to our related companies, third parties who assist us in supplying our services or who perform operational, administrative and other related functions on our behalf (including technology and business service providers), and to others in order to comply with our legal obligations.

In all cases, unless you have opted out, you consent to us using your personal information  for direct marketing purposes in order to tell you about services and offers that we think may be of interest to you. We may contact you by mail, telephone, email, social media or SMS to market our services.  We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.

Integrity of personal information

We will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information we collect is accurate, up-to-date, and complete, and that the personal information we use and disclose is accurate, up-to-date, complete and relevant (having regard to the purpose of the use or disclosure). To assist us, please ensure that the information you provide to us is accurate, up-to-date, and complete.

We will also take such steps (if any) as are reasonable in the circumstances to protect the personal information we collect and hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

If we hold personal information about you that is no longer needed for any purpose for which it may be used or disclosed, we will take such steps as are reasonable in the circumstances to destroy or permanently de-identify that personal information.

Access to and correction of personal information

You can request, and we will provide you with access to, any personal information we hold about you (subject to certain legal exceptions). If a legal exception applies and we decide not to provide you with access to any personal information we hold about you, we will advise you of the reasons for our decision.

Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

If we are satisfied that any personal information we hold about you is inaccurate, incomplete, out of date, misleading or irrelevant (having regard to the purpose for which it is held) we will take such steps (if any) as are reasonable in the circumstances to correct that personal information. This may include notifying third parties to whom we have disclosed that personal information. If we do not agree that personal information we hold about you is inaccurate, incomplete, out of date, misleading or not relevant you may ask that we attach a statement to this effect to our record.



If you believe that OOLO has breached the Australian Privacy Principles under the Privacy Act 1988, you may contact us in writing at the address details provided in this privacy policy. OOLO will investigate your complaint and endeavour to respond to you within a reasonable time after your complaint is received. 

If you are not satisfied with OOLO’s handling of your complaint, you may contact the Office of the Australian Information Commissioner, contact details of which can be found at www.oaic.gov.au.


Other organisations’ websites

The Website and our email communications may contain links to other websites. We do not control these websites or any of their content and if you visit these websites, they will be governed by their own terms of use (including privacy policies).

Changes to this Privacy Policy

We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion.  Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on the Website.  Depending on the nature of the change, we may announce the change on the home page of the Website or by email (if we have your email address). However, in any event, by continuing to access our services following any changes, you will be deemed to have agreed to such changes.  If you do not agree with the terms of this Privacy Policy, as amended from time to time, in whole or part, you must not access our services including the Website.

Contact us

If you have any questions about this Privacy Policy or if you wish to request access to your personal information, correct or update you details or raise any privacy concerns you may have, please contact us at: hello@oolo.com.au